Cancellation policy

This English version is a translation provided for convenience. In case of discrepancy, the French version prevails.

Subscription cancellation policy

Olloa Club (Starter, Essential, Family)

Monthly subscription, no commitment. You can pause, skip a delivery, change plan or cancel anytime from your customer account (olloa.ca → Account), or by writing to contact@olloa.ca. Cancellation takes effect before the next charge, at no cost. Months already paid and delivered are not refunded.

Cancelling the Passport

You can cancel within 90 days of your purchase. Each month already received is charged at the store price: 10 bottles at $6.99 ($69.90) + $14 shipping (the actual cost of a Canada Post shipment), i.e. $83.90 per month received. We refund the rest.

You cancel	Refunded
Before the 1st shipment	$464.99 (everything)
After 1 month received	$381.09
After 2 months received	$297.19
After 3 months received (before day 90)	$213.29
After 90 days	No more cancellation

Amounts before tax: the tax on the refunded portion is refunded too, as is the deposit on bottles not delivered. Deliveries stop and the Passport benefits (founder price, delivery included) end. You never pay more than the Passport price.

After 90 days, the Passport is final: it can no longer be cancelled or refunded, and you keep receiving your deliveries until the 12th month. If we cannot deliver a scheduled month, that month is refunded to you.

Paid with Shop Pay installments? Olloa receives the full price at purchase: your installments are a credit agreement between you and Affirm. If you cancel within 90 days, the refund first reduces what you still owe Affirm; the rest goes back to your card. After 90 days, you keep paying your installments to Affirm, as set out in your agreement. Interest already paid to Affirm is not refundable.

To cancel: email contact@olloa.ca or call 438 994-7455.